Terms & Conditions
Service Agreement & Website Usage Terms · Last updated: August 2026
1. General Terms
This Terms and Conditions page from Qcom Ltd (“Qcom”, “we”, “our”, or “us”) applies only to Qcom Ltd and covers all contracts for the supply of services from us to the Client.
Submission of a contract, complete with a Client signature on any service document we provide, is conclusive evidence of the Client's acceptance of these Terms and Conditions.
Nothing in these Conditions affects the statutory rights of the Client.
2. Definitions
- Client: a person or organisation who agrees to buy into the service offered by Qcom.
- Conditions: the Terms and Conditions set out by Qcom Ltd on the Qcom website, agreed to and adhered to by both employees and clients alike.
- Services: the work set out and offered to the Client, as mentioned by Qcom on the website, and agreed to upon sign-up.
- Price: the price for work carried out for the Client and the Client's business, excluding VAT.
- Supplier: Qcom Ltd, of Beech House, 1a and 1b Greenfield Crescent, Edgbaston, Birmingham, B15 3BE.
3. Introduction and Corporate Identity
3.1. Qcom Ltd is an IT services provider incorporated in England and Wales, supplying IT support and technology services to corporate and business clients.
3.2. Variations of these Conditions may apply, including the introduction of special terms. These are only valid where agreed by both parties in writing before the Supplier proceeds.
3.3. The Supplier's agents are not authorised to make any representation concerning the services supplied unless confirmation is handed directly to the Client and made clear by the Supplier in writing.
3.4. On entering a contract with Qcom Ltd, the Client acknowledges that the Supplier does not rely on, and waives any claim for breach of, any representations that are not confirmed in writing.
4. Application of Conditions and Quotations
4.1. All quotations are made, and orders accepted, subject to these Terms and Conditions. Quotations are issued by way of invitation only and may be withdrawn at any time before the Supplier issues written acceptance of the order.
4.2. Any error identified within quotations, price lists, acceptance of offers, invoices or any other documentation issued by the Supplier is subject to correction, without liability to Qcom.
4.3. The description of all services being undertaken, and any parts required, is outlined in full as set out on the Qcom website and confirmed by our team.
5. Fees and Invoicing
Rates are based on the cost to the Supplier of the services provided, including labour, transport and other costs prevailing at the date the price was quoted.
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Unless otherwise stated, all prices are exclusive of Value Added Tax.
6. Services, Warranties and Liability
6.1. Subject to these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
6.2. Nothing in these Conditions limits or excludes the Supplier's liability for death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors; fraud or fraudulent misrepresentation; breach of the terms implied by Section 2 of the Supply of Goods and Services Act 1982, covering title and quiet possession; or any other liability which cannot be limited or excluded under applicable law.
6.3. The Supplier's liability includes any acts or omissions of its agents and third-party sub-contractors in respect of breach of contractual obligations, and representations, statements, acts, omissions or negligence connected with the Agreement. Any such act or omission is known as “an event of default”.
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The Client acknowledges that the Supplier does not manufacture parts supplied as part of the services. Where a defect arises in any part, the Supplier will use reasonable efforts to obtain a replacement, and the Client agrees not to make a claim against the Supplier in respect of the reported defect.
7. Title, Risk and Force Majeure
7.1. Parts installed as part of the services supplied by Qcom Ltd are at the Client's risk from the point of installation.
7.2. Property in the parts does not pass from the Supplier until the Client has paid the price plus VAT in full, with no other sums due. Before payment, the Client holds the parts on trust for the Supplier, who may enter the Client's premises and remove them at any time.
7.3. The Supplier is not liable for a breach of its obligations resulting from causes beyond its reasonable control, including but not limited to fire, strikes, insurrection, riots, embargoes, container shortages, wrecks or delays in transportation, inability to obtain supplies and raw materials, or the requirements or regulations of any civil or military authority.
8. Planned Works
8.1. Commencement or completion dates given by the Supplier are given in good faith. Time is not of the essence of the contract, and the Supplier is not liable for loss, damage or expense suffered by the Client or any third party arising from the Supplier's failure to comply with such dates.
8.2. Where a completion date is delayed for a reason beyond the Supplier's reasonable control, including inclement weather, accidents, loss or damage, strikes, lock-outs, or an inability to secure labour or materials, a fair and reasonable extension of time will be granted. The Client remains responsible for any increased cost resulting from the delay.
8.3. If the Supplier is unable to complete the works for any reason, its liability will not exceed the value of the uncompleted part of the works, and the Client remains liable to pay for the value of the completed part.
8.4. Materials and equipment delivered to the Client's site remain the Supplier's property until fixed permanently into the Client's premises, or until paid for in full. Until then, the Supplier is responsible for their security, protection and safekeeping.
8.5. The Client is responsible for the accuracy of any drawings, designs or specifications submitted to the Supplier, and will indemnify the Supplier against any related costs, claims, liabilities or damage. The Client is also responsible for obtaining all building, planning and other statutory consents and licences required for the works, and will indemnify the Supplier in respect of any failure to do so.
9. Cancellations and Service Pauses
9.1. Where the Client is a consumer entering into this agreement as an individual, and not for purposes connected to a trade, business, profession or craft, the Client has a statutory right to cancel within 14 days of purchase, in line with the Consumer Contracts Regulations 2013, unless the service has already been fully performed with the Client's prior consent and acknowledgement that the cancellation right would be lost.
9.2. Business and corporate Clients contracting with the Supplier for commercial purposes do not hold this statutory cancellation right. The Supplier may agree equivalent terms separately in writing.
9.3. To exercise a cancellation right under this clause, the Client may use the cancellation form below or notify the Supplier in writing by any clear statement. A confirmation of receipt will be sent to the Client's registered email address, followed by processing of any eligible refund.
9.4. Outside of the statutory right above, cancellation of any other service package is accepted at the Supplier's discretion, and the Supplier reserves the right to charge reasonable costs already incurred before cancellation.
Please contact us for any cancellations by phone or email.
10. General Legal Provisions
10.1. Waiver: A claim by the Supplier regarding a breach or default of these Terms and Conditions by the Client is not to be construed as a waiver of any succeeding breach involving the same incident.
10.2. Notice: Any notice, request, instruction or other valid document given under this Agreement will be delivered or sent by first class post to the address of the other party set out in the Agreement, or such other address as may have been notified. A notice sent by post is deemed served upon the expiration of forty-eight hours after posting.
10.3. Invalidity and Severability: If any provision of this Agreement is found by any body of justice to be invalid or unenforceable, that invalidity or unenforceability does not affect the remaining provisions, which remain in full force and effect for the Client.
10.4. Governing Law: This Agreement is governed by and construed in accordance with English law. Both parties agree to submit to the non-exclusive jurisdiction of the English Courts.
10.5. Joint and Several Liability: Where the Client consists of more than one person, all liabilities and obligations are joint and divided as required.
11. Changes to These Terms
Qcom may introduce variations to these Conditions, including special terms, where agreed in writing between both parties before they take effect. It is the Client's responsibility to check this page from time to time, as any confirmed changes will be reflected here.
12. How to Get in Touch
For contract questions, billing queries or formal notices regarding these Terms and Conditions, please get in touch with our office team through these channels:
Business Email: admin@qcom.ltd
Direct Line: 0203 150 1401
Registered Office: Beech House, 1a and 1b Greenfield Crescent, Edgbaston, Birmingham, B15 3BE