Privacy Policy
UK GDPR & Data Protection Act 2018 Compliant · Last updated: July 2026
1. Introduction
This privacy policy is issued by Qcom Ltd (“Qcom”, “we”, “us”, and “our”) and applies to all services we provide. It is here to guide our clients, website visitors, and anyone outside our organisation on exactly how we collect, use, store, and protect your personal information.
This policy is legally binding and complies with regulations such as the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).
This policy is regularly reviewed to reflect changes in legislation and how we operate. It is your responsibility to check back here from time to time for updates; any changes will be made available on our website as soon as they take effect.
2. Who is Responsible for Your Data
Qcom Ltd is the organisation responsible for managing the data you share with us. We provide IT services and solutions to our clients and use the personal information you provide to deliver and support those services.
If you have any questions about how your information is handled, you can reach out directly to our team using the contact details at the end of this page.
3. The Information We Collect
We only collect the information required to respond to your enquiries and deliver the IT services you have requested.
3.1 Information you give us directly
This includes details submitted through the contact forms on our website, and any information you give us when discussing or arranging a service with us:
- Name and job title (where applicable).
- Correspondence address.
- Contact telephone numbers.
- Email addresses.
By submitting a contact form on our website, you consent to Qcom accessing this data and using it for the purposes set out in this policy.
3.2 Information collected automatically
Like most websites, Qcom uses cookies, small text files placed on your device to help us understand visitor behaviour and how our site is used. These are active from the moment you enter the site until you leave it.
This data is used by our teams for analysis purposes only and is kept confidential. On your first visit to our site, you are given the option to opt out of non-essential cookies.
4. Our Legal Basis for Handling Your Data
We only process your personal data where we have a lawful basis under the UK GDPR. In most cases, this means:
- Contractual necessity: where we need your details to deliver an IT service you have requested or agreed to.
- Legitimate interests: where we use your details to respond to a general enquiry, maintain the security of our systems, or otherwise run our business in a way that does not unfairly affect your rights.
If you have any questions about the lawful basis, we rely on for a specific use of your data, you can contact us on 0203 150 1401 or at admin@qcom.ltd.
5. Data Retention Period
We do not keep your personal information for longer than necessary. Retention periods depend on why the data was collected in the first place. Once a retention period ends, your data is securely deleted or anonymised.
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6. How We Use Your Information
The Qcom team uses the data collected to better understand our clients' individual needs, helping us provide a more tailored service for you and your business. We do not use your data for purposes beyond those described below, and we never sell your information.
Your data is processed to:
- Respond to enquiries and deliver the IT services you have requested.
- Contact you, where we consider it necessary, about further services or add-ons we feel may benefit your business. You may opt out of these communications at any time.
- Maintain accurate business, contract, and accounting records.
- Analyse website traffic and performance to improve our pages.
7. Who We Share Your Data With
We will never distribute your information to third-party companies for marketing purposes without first notifying your business. We only disclose data to:
- Third-party processors: a small number of trusted providers who process data on our behalf, including hosting and cloud storage providers, email and communication platforms, and website analytics tools. These providers only act on our instructions and are required to keep your data secure.
- International data handlers: some of the tools and cloud systems we use may be hosted or supported by providers based outside the UK. Where this happens, we apply appropriate safeguards, such as the UK Standard Contractual Clauses or the International Data Transfer Addendum, so that your data continues to receive protection in line with UK data protection law.
- Legal authorities: Qcom reserves the right to share data as required by law.
8. Links to Other Websites
Qcom's website may contain links to other websites, including those we find useful or that we partner with. This privacy policy applies only to Qcom and does not extend to any other site referenced on our website.
9. Your Rights Over Your Data
Under UK GDPR, you have several rights over your personal data:
- The right to access: you can request a copy of the information we hold about you.
- The right to correct: you can ask us to correct any inaccurate or outdated data.
- The right to erasure: you can request that we delete your personal data.
- The right to restrict or object, including in relation to direct marketing.
- The right to data portability: you can request your data in a portable format.
To exercise any of these rights, please email our team at admin@qcom.ltd. If you are unhappy with how we have handled your data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
10. Contact Us
If you have any questions about this privacy policy, would like a copy of your information, or would like to amend or remove data you believe is incorrect, please get in touch with us:
- Email: admin@qcom.ltd
- Phone: 0203 150 1401
- Office Address: Beech House, 1a and 1b Greenfield Crescent, Edgbaston, Birmingham B15 3BE